resolve.ai is the market reference in autonomous incident investigation. Founded by the co-creators of OpenTelemetry, with exits to VMware and Splunk, they raised $125M in Series A with a $1B valuation. Their clients include Coinbase, DoorDash and Salesforce.
Feature Comparison
| Feature | CauseFlow AI | resolve.ai |
|---|---|---|
| Core function | AI investigation cross-tool + customer issues | Autonomous multi-agent investigation |
| Target | SMBs (2-50 engineers) | Enterprise (Fortune 500) |
| Pricing | $0-$399/month (per investigation) | Custom enterprise (6-7 figure ACV) |
| Free tier | 5 investigations/month | Playground only |
| Customer issue resolution | Unique differentiator | Not available |
| CRM integration | HubSpot | Not available |
| DB integration | PostgreSQL/MySQL | Not available |
| Knowledge Base | Growing | 50K+ nodes, 500K+ edges per env |
| Onboarding | Self-service, < 10 min | Demo with sales rep |
| SOC 2 | Roadmap | Type II |
| HIPAA | Roadmap | Yes |
| MCP server | MCP + proprietary core | Uses MCP internally |
Where CauseFlow is better
- Transparent pricing: plans from $0/month vs. 6-7 figure enterprise contracts
- Self-service: setup in 10 minutes vs. sales process with demos
- Customer issue resolution: investigates customer-reported problems, not just infra alerts
- CRM (HubSpot) and database (PostgreSQL/MySQL) integration
- SMB-first: designed for teams of 2-50 engineers
Where resolve.ai is more mature
- Knowledge Base with 50,000+ nodes and 500,000+ edges per enterprise environment
- SOC 2 Type II, GDPR and HIPAA already certified
- Proprietary multi-agent architecture with DSL (Gragg)
- Enterprise scale with Fortune 500 clients