IncidentFox is an open-core AI SRE agent (Apache-2.0) that triages, coordinates and fixes production incidents. Founded in 2025 by Jimmy Wei and Long Yi, part of YC W26 batch. Focused on Slack-native workflow with automated codebase analysis and past incident history.
Feature Comparison
| Feature | CauseFlow AI | IncidentFox |
|---|---|---|
| Core function | AI investigation cross-tool + customer issues | AI SRE triage + fix scripts |
| Target | SMBs (2-50 engineers) | Startups (Slack-native teams) |
| Pricing | $0-$399/month (SaaS usage-based) | Open-core (self-host free, cloud TBD) |
| Deployment | Managed SaaS (AWS) | Self-hosted or cloud |
| Customer issue resolution | Unique differentiator | Not available |
| CRM integration (HubSpot) | Yes | Not available |
| DB integration | PostgreSQL/MySQL | Not available |
| Knowledge Base | Evolving graph | Not available (uses OpenRAG for retrieval) |
| MCP server | MCP + proprietary core | Not available (Python native) |
| Open source | No | Apache-2.0 |
| Slack-native | One of many entry points | Primary interface |
| Setup approach | OAuth/API key, < 10 min | Auto-analyzes codebase + Slack history |
| Audit trail | Immutable S3 Object Lock | Transparent (open-core) |
| SOC 2 | Roadmap | Not available (early-stage) |
| Maturity | MVP in production | Early-stage (YC W26) |
Where CauseFlow is better
- Customer issue resolution: investigates customer-reported problems, not just infra alerts
- CRM integration (HubSpot) bridges technical + business context
- Database integration for data validation (PostgreSQL/MySQL)
- Knowledge Base that learns and improves over time
- Managed SaaS: no infrastructure to maintain, built-in compliance (LGPD/GDPR)
- Multiple entry points: Slack, Jira, Web, API, MCP —not just Slack
- Usage-based pricing with clear tiers vs. undefined pricing model
Where IncidentFox is different
- Open-core (Apache-2.0): full source code visibility and self-hosting option
- Auto-setup: analyzes codebase and Slack history to understand the stack automatically
- Sandbox isolation: each investigation in isolated container with ephemeral filesystem
- YC-backed with potential for rapid growth
- No vendor lock-in for self-hosted deployments